One of the main things you will see when logging into ProtonMail, is you are needed to have two passwords. While having two passwords expands the security of your record, every one of your ProtonMail passwords has their remarkable reason.
The Login Password is utilized as the mainline of protection to guarantee no gatecrashers are permitted into your record. This password is put away on ProtonMail workers and enables ProtonMail to affirm your character.
The Mailbox Password permits you to peruse your encoded messages. The key helps you to scramble and decode messages sent to and from your ProtonMail account, guaranteeing that you are the one in particular who can peruse your messages, regardless of whether they end up in wrong hands. This password isn’t put away on ProtonMail’s workers. It is decoded inside your program each time you log in.
New records are set to the one-password mode of course. This password is utilized both for login and for the mailbox. For most clients, a solitary password gives security and comfort.
You can change it by going to settings. The two-password method utilizes separate passwords for login and letter drop decoding. It gives a minor security advantage in certain circumstances.
You will be approached to enter your current password and two-factor approval code, whenever empowered. Next, you will pick another login password, trailed by another email password. You may, in any case, recoup your old messages even in the wake of resetting your letter drop password if that you recollect your past one. You can find out about reestablishing your scrambled letter drop here.
Basic Login Problems
The following is a list of fundamental login issues and answers for fixing them.
If you are utilizing a password chief, kindly have a go at handicapping it for ProtonMail login and physically enter the password. Our listof authoritatively upheld password chiefs can be found here.
Private Mode (Safari)
Safari –”Private” mode should not be set. It is the default mode on particular gadgets. ProtonMail doesn’t work with Safari’s Private Mode because Safari debilitates specific program advances we require privately.
Trying for another browser
If that you are experiencing difficulty with your current internet browser, it would be ideal if you ensure it is refreshed to the most recent variant. If it is the most recent form, it would be suitable if you have a go at logging in on an alternate program to check whether that fixes the log in issue.
Web Explorer renditions before 11 and Safari adaptations preceding six don’t uphold ProtonMail’s cryptography library. You can locate the full rundown of supported programs here. A few programs not on that rundown may likewise work. You can discover our rundown of suggested programs here.
Clear Browser Cache and Restart Browser
At times, issues are brought about by adulterated program store. To fix this, take a stab at clearing your program reserve and afterwards restarting the program. Guidelines for how to remove your account can be found here.
If you are as yet experiencing difficulty logging in if it’s not too much trouble take a stab at logging in through the “Private” or “Undercover” method of your program (Safari avoided) or deactivating all augmentations. If this progression permits you to log in, kindly have a go at halting every boost each in turn and afterwards test logging in to recognize which expansion is causing the issue. This data will assist us with chipping away at making that expansion utilitarian with ProtonMail. You can report tricky augmentations to us here.
Known Problems With Extensions:
You can sign into ProtonMail utilizing either your username ‘johnsmith’ or with the full area name ‘firstname.lastname@example.org’. Note, even though ProtonMail gives both .ch and .com space names if your email address is ‘email@example.com’, it is unimaginable to expect to sign in as ‘firstname.lastname@example.org’ and the other way around, except if you are a ProtonMail Plus client and have explicitly added the two addresses to your record. If that you overlooked whether your form is .ch or .com, you can reach us to discover.
If you are a client utilizing ProtonMail with a custom area (for example ‘email@example.com’), you can sign in using either your ProtonMail username or utilizing your full custom space address ‘firstname.lastname@example.org’.
ProtonMail’s older version
Try using older version i.e. old.protonmail.com.
If nothing works go to ProtonMail login through our free iOS and Android applications.
Reset Your Passwords
Suppose you have an issue email address connected to your record. In that case, you can likewise have a go at resetting your login password if that is additionally conceivable to reset your email password. Remember that resetting your letter drop password will make the entirety of the past messages in your inbox incomprehensible.